FAQ - Frequently Asked Questions
PRODUCT QUESTIONS
What are the coloring sheets made from? 20lb Engineering Bond Paper - ultra white, paper designed for crayons, colored pencils, gel pens, and washable markers.
Where are your products made? All Cherry Creek Lane products are Made in the USA and shipped from Utah.
What can I use to color the sheets? Crayons, colored pencils, gel pens, and washable markers work great! We recommend avoiding heavy wet media like watercolors or paint markers, as they may cause the paper to wrinkle.
Can I request custom designs? We currently offer Custom Word Searches where you can personalize the word list. Custom coloring sheet designs are not available at this time.
Do you offer bulk or wholesale pricing? Yes! We work with senior living centers, schools, churches, and organizations. For bulk orders or wholesale inquiries, please email us at info@cherrycreeklane.com for pricing and details.
SHIPPING & DELIVERY
How do you package items for shipping? Our products are carefully packaged in boxes to ensure they arrive in perfect condition.
Do you ship to PO boxes? Yes, we can ship to PO boxes.
When will I receive my order? Orders are processed within 3-4 business days and shipped via USPS or UPS. Delivery typically takes 3-7 business days after shipping. You'll receive a tracking number via text or email when your order ships.
Can I track my order? Yes! You'll receive a tracking number via text or email as soon as your order ships. Please allow 24-48 hours for tracking information to become active in the carrier's system.
Do you ship internationally? We currently only ship within the United States.
Do you offer expedited or rush shipping? For expedited shipping options, please email info@cherrycreeklane.com with your order details and requested delivery date. We'll let you know what options are available and additional costs.
Can I pick up my order locally? We do not offer local pickup or delivery at this time. All orders are shipped.
I need my order by a specific date - can you guarantee delivery? We cannot guarantee specific delivery dates as shipping times are managed by USPS/UPS and can be affected by weather, holidays, or high-volume periods. We recommend ordering at least 2 weeks in advance for time-sensitive needs, though delivery cannot be guaranteed even with advance ordering.
I haven't received my order - what should I do? First, check your tracking number to see the current status. If it shows delivered but you haven't received it, contact the carrier (USPS or UPS) directly using your tracking number - they can provide delivery details and help locate your package. If you need assistance, email us at info@cherrycreeklane.com with your order number.
My order arrived damaged - what do I do? We're sorry to hear that! Please email us at info@cherrycreeklane.com within 48 hours of delivery with your order number and a photo of the damage. We'll send you one replacement order.
ORDER CHANGES & CANCELLATIONS
Can I modify or cancel my order? There is no guarantee that orders can be modified or cancelled after they are placed, as they may enter fulfillment immediately. Email info@cherrycreeklane.com immediately with your order number if you need to make changes, and we'll do our best to help if your order hasn't been fulfilled yet.
Can I add items to an existing order? We can try to help, but there is no guarantee we can add items to an order after it's been placed. Please email info@cherrycreeklane.com immediately with your order number, and we'll see what we can do based on the fulfillment status.
RETURNS & EXCHANGES
What is your return policy? We accept returns within 30 days of delivery for unused items in original, unopened condition. You'll receive a refund for the product cost only - original shipping costs and return shipping costs are not refundable and are the customer's responsibility.
What items cannot be returned?
- All discounted/sale items are final sale
- Custom Word Searches are final sale
- Any items that have been used
How do I return an item? Email info@cherrycreeklane.com with your order number and reason for return. We'll provide return instructions. You're responsible for return shipping costs, and we strongly recommend using a trackable shipping method. We cannot guarantee receipt of returned items without tracking.
Do you accept exchanges? We only replace items if they arrive defective or damaged. For all other exchanges, please return the original item for a refund and place a new order. Note: exchanges require you to pay shipping on both the return and the new order.
What if I received the wrong item? If we shipped the wrong item, we'll make it right! Email info@cherrycreeklane.com within 7 days with your order number and a photo. We'll send the correct item at no charge and provide instructions for returning the incorrect one.
PAYMENT & PRICING
What payment methods do you accept? We accept all major credit cards, PayPal, and Shop Pay.
Do you charge sales tax? Yes, sales tax is collected based on your delivery address as required by state law.
Do you offer gift cards? Yes! Gift cards are available for purchase and never expire.
I saw a lower price before - can I get that price? Prices are subject to change without notice. We honor the price shown at the time of purchase.
ACCOUNT & CHECKOUT
Do I need an account to order? No, you can checkout as a guest without creating an account.
I'm having trouble placing my order - who can help? Email info@cherrycreeklane.com and we'll assist you. Please include details about the issue you're experiencing.
SUBSCRIPTIONS
How do subscriptions work? When you purchase a subscription, you'll receive automatic deliveries based on the frequency you select. Your payment method will be charged before each shipment.
Can I skip or pause a subscription shipment? Yes! You can manage your subscription anytime using the links in your order confirmation emails to pause or skip upcoming shipments.
How do I cancel my subscription? You can manage or cancel your subscription anytime using the links in your order confirmation emails.
What if my subscription payment fails? We'll attempt to process payment again. No shipment will be sent until payment clears. You'll receive notifications if there's a payment issue.
CONTACT & SUPPORT
How do I contact customer service? Email: info@cherrycreeklane.com
We respond to all inquiries within 24-48 business hours.
Do you have a phone number? We operate via email support only at this time. Please email info@cherrycreeklane.com for all inquiries.
What if I have a question not covered here? Email us at info@cherrycreeklane.com - we're happy to help!