SHIPPING POLICY

Last Updated: October 19, 2026

WHERE WE SHIP

We ship to street addresses in all 50 US states and Washington, DC. Orders ship from Utah.

We do not currently ship to:

• PO Boxes
• APO/FPO/DPO military addresses
• US territories (Puerto Rico, Guam, US Virgin Islands, American Samoa, Northern Mariana Islands)
• International addresses

If you need an order sent somewhere we don't list, email info@cherrycreeklane.com before ordering and we'll see what we can do.

STREET ADDRESS REQUIRED

We ship with UPS, and UPS cannot deliver to PO Boxes or APO/FPO/DPO addresses. Please use a street address where UPS can leave a package, such as your home or work. If an order comes in with a PO Box, we may contact you for a street address, which can delay your order.

PROCESSING TIME

All orders are processed within 2-3 business days (Monday-Friday, excluding holidays). During busy seasons, high order volume can occasionally add a day or two. Orders placed on weekends or holidays are processed the next business day. Order-by dates and delivery times are estimates. We can't guarantee delivery by a specific date.

CARRIER AND DELIVERY TIME

We ship with UPS Ground. Delivery typically takes 3-7 business days after shipping. Total time from order to delivery is usually 5-10 business days.

FREE SHIPPING

Orders of $99 or more ship free within the lower 48 states and DC. Orders under $99 pay a flat shipping rate shown at checkout. All items in your order ship together in one box.

Alaska & Hawaii: flat $29.95 shipping; free shipping over $99 applies to the lower 48 only.

TRACKING

You'll get a UPS tracking number by email or text when your order ships. Tracking can take 24-48 hours to update. Track it at ups.com or with the link in your email.

PACKAGING

Sheets are rolled, placed in plastic bags, and shipped in boxes so they arrive in great condition.

DELIVERY ISSUES

• Tracking says delivered but you don't have it: check porches, back doors, garages, and with neighbors. Then contact UPS with your tracking number. We cannot issue refunds or replacements for packages marked as delivered by the carrier.
• No tracking updates for 7 business days: email info@cherrycreeklane.com with your order number and we'll help.
• Damaged in transit: email info@cherrycreeklane.com within 48 hours of delivery with your order number and photos, and we'll send one replacement.
• Wrong item (our error): email within 7 days of delivery with a photo, and we'll send the right item at no cost.

ADDRESS CHANGES AND RETURNED PACKAGES

Need to change your address? Email info@cherrycreeklane.com right away. We can update it if the order hasn't shipped. After it ships, UPS may be able to reroute it for a fee through UPS My Choice.

If a package comes back because of an incorrect or undeliverable address (including a PO Box), we can reship it for an additional shipping fee, or refund the product cost minus shipping.

EXPEDITED SHIPPING

Need it faster? Email info@cherrycreeklane.com before ordering with your zip code, items, and date needed. We'll let you know which UPS options and costs are available. Faster shipping doesn't guarantee a delivery date.

TIME-SENSITIVE AND HOLIDAY ORDERS

We can't guarantee delivery by a specific date. Order at least 2 weeks ahead when you need something by a certain day.

Christmas: for the best chance of arriving before Christmas, we suggest ordering by Saturday, December 12. This is guidance, not a guarantee.

BULK AND WHOLESALE / SUBSCRIPTIONS

Bulk orders (10+ items): email info@cherrycreeklane.com for shipping options. Subscription orders follow this same policy, and each shipment gets its own tracking.

RISK OF LOSS AND SHIPPING PROTECTION

Title and risk of loss pass to you when the package is handed to the carrier.

Shipping Protection ($1.50): If your package is lost, stolen, or arrives damaged, email us within 30 days with your order number (and a photo if damaged) and we'll send a free replacement.

Orders without Shipping Protection can still contact us at info@cherrycreeklane.com if there is a problem, and we'll do our best to help.

CONTACT

Cherry Creek Lane
info@cherrycreeklane.com. We reply within 24-48 business hours.