Privacy policy

PRIVACY POLICY

Last Updated: MARCH 2026

Cherry Creek Lane ("we," "us," "our") operates cherrycreeklane.com and respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

1. INFORMATION WE COLLECT

Information You Provide to Us:

When you make a purchase or interact with our site, we collect:

  • Contact Information: Name, email address, phone number, shipping address, billing address
  • Payment Information: Credit card details (processed securely through our payment processors)
  • Account Information: Order history, preferences (if you create an account)
  • Communications: Any information you provide when contacting customer service, leaving reviews, or participating in surveys

Information Collected Automatically:

When you visit our website, we automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers
  • Usage Information: Pages viewed, time spent on pages, links clicked, referring website
  • Location Information: General geographic location based on IP address
  • Cookie Information: Data stored through cookies and similar tracking technologies (see Cookie section below)

2. HOW WE USE YOUR INFORMATION

We use your information to:

Fulfill Orders:

  • Process and ship your purchases
  • Send order confirmations and shipping notifications
  • Communicate about your orders (delays, issues, etc.)
  • Handle returns, exchanges, and customer service requests

Marketing (With Your Consent):

  • Send promotional emails about new products, sales, and special offers
  • Send SMS/text messages about promotions (if you opt in)
  • Show you relevant ads on social media platforms

Improve Our Business:

  • Analyze website traffic and customer behavior
  • Improve our website functionality and user experience
  • Prevent fraud and enhance security
  • Comply with legal obligations

Legal Requirements:

  • Comply with applicable laws and regulations
  • Respond to legal requests and prevent harm
  • Enforce our Terms of Service

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information to third parties. We share your information only in the following circumstances:

Service Providers:

We share information with trusted third-party service providers who help us operate our business:

  • Shopify: Our e-commerce platform that hosts our store and processes transactions
  • Payment Processors: Secure payment gateways that process credit card transactions (Shopify Payments, PayPal)
  • Shipping Carriers: USPS and UPS for order fulfillment and delivery
  • Klaviyo: Our email marketing platform for sending promotional emails and order notifications
  • Meta (Facebook/Instagram): For advertising and analytics through Facebook Pixel and Instagram ads
  • SMS Provider: For text message notifications and marketing (if you opt in)
  • Google Analytics: For website analytics and understanding user behavior

These service providers are contractually obligated to protect your information and can only use it to provide services to us.

Legal Requirements:

We may disclose your information if required by law or if we believe disclosure is necessary to:

  • Comply with legal obligations, court orders, or government requests
  • Enforce our Terms of Service or other agreements
  • Protect our rights, property, or safety, or that of our customers or the public
  • Prevent fraud or security threats

Business Transfers:

If Cherry Creek Lane is acquired by or merged with another company, your information may be transferred to the new owners so they can continue to provide products and services to you.

4. DATA STORAGE AND SECURITY

How We Store Your Data:

Your data is stored through Shopify's secure data storage, databases, and servers. Shopify stores your data on secure servers behind a firewall.

Payment Security:

If you choose a direct payment method, your credit card data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your payment transaction data is stored only as long as necessary to complete your purchase. After completion, your payment information is deleted.

All payment gateways adhere to PCI-DSS standards managed by the PCI Security Standards Council (a joint effort of Visa, MasterCard, American Express, and Discover).

Security Measures:

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. YOUR RIGHTS AND CHOICES

Email Marketing:

  • You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link at the bottom of any marketing email
  • You will continue to receive transactional emails (order confirmations, shipping updates) even if you unsubscribe from marketing

SMS/Text Marketing:

  • You can opt out at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message
  • For help, reply HELP or email info@cherrycreeklane.com
  • Message and data rates may apply

Access and Correction:

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your information (subject to legal retention requirements)
  • Object to certain uses of your information

To exercise these rights, email info@cherrycreeklane.com

California Residents (CCPA Rights):

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information we collect, use, and share
  • Right to request deletion of your personal information
  • Right to opt out of the "sale" of personal information (we do not sell your information)
  • Right to non-discrimination for exercising your privacy rights

To exercise your CCPA rights, email info@cherrycreeklane.com with "CCPA Request" in the subject line.

6. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to improve your browsing experience and understand how visitors use our site.

Cookies We Use:

Essential Cookies (Required):

  • _session_id - Stores your session information (referrer, landing page, etc.)
  • cart - Stores information about items in your shopping cart (expires after 2 weeks)
  • _secure_session_id - Secure session identifier

Analytics Cookies:

  • _shopify_visit - Tracks number of visits (expires after 30 minutes)
  • _shopify_uniq - Counts visits by unique customers (expires at midnight local time)
  • Google Analytics cookies - Track website usage and visitor behavior

Advertising Cookies:

  • Facebook Pixel - Tracks conversions and enables targeted advertising on Facebook/Instagram
  • Other advertising platform cookies for retargeting and ad measurement

Managing Cookies:

You can control cookies through your browser settings. However, disabling cookies may affect website functionality and your ability to make purchases.

Browser Controls:

  • Most browsers allow you to refuse cookies or delete existing cookies
  • Refer to your browser's help section for specific instructions

Opt Out of Targeted Advertising:

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites (social media, payment processors, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

8. CHILDREN'S PRIVACY

Our website and products are intended for general audiences. We do not knowingly collect personal information from children under 13 years of age.

While our products may be enjoyed by children, purchases must be made by adults. If you are between 13 and 18 years old, you must have parental consent to make a purchase.

If we learn that we have collected information from a child under 13, we will delete that information immediately. If you believe we have collected information from a child under 13, please contact us at info@cherrycreeklane.com.

9. DATA RETENTION

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal obligations (tax, accounting, legal requirements)
  • Resolve disputes and enforce our agreements

Typical Retention Periods:

  • Order information: 7 years (for tax and accounting purposes)
  • Marketing data: Until you unsubscribe or request deletion
  • Website analytics: 26 months (Google Analytics default)

10. INTERNATIONAL USERS

Cherry Creek Lane is based in the United States and ships only within the United States. Your information is processed and stored in the United States.

If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Changes will be effective immediately upon posting to our website. We will notify you of material changes by:

  • Posting a notice on our website homepage
  • Sending an email to the address on file (for significant changes)
  • Updating the "Last Updated" date at the top of this policy

Your continued use of our website after changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

12. CONTACT US

Privacy Compliance Officer
Cherry Creek Lane
308 West Granite Drive
Washington, Utah 84780
Email: info@cherrycreeklane.com

For privacy-related questions, concerns, or to exercise your rights:

  • Email: info@cherrycreeklane.com
  • Subject Line: "Privacy Inquiry" or "CCPA Request" (for California residents)
  • We will respond within 30 days